Privacy Policy

Privacy Policy – Luma Cosmetics

Last updated: March 31, 2026

Luma Cosmetics operates this website lumacosmetics-uk.com, including all related information, content, features, tools, products, and services (the “Services”), in order to provide you with a curated shopping experience.

Our store is hosted on Shopify, which enables us to deliver the Services to you.

This Privacy Policy explains how we collect, use, and share your personal information when you visit, use, or make a purchase from our website, or otherwise interact with us.

By using our Services, you agree to the practices described in this Privacy Policy.

1. Personal Information We Collect

We may collect the following types of personal information:

  • Contact information: name, address, phone number, email
  • Payment information: credit/debit card details, billing details (processed securely via providers)
  • Account information: login details, preferences
  • Order information: purchases, returns, transactions
  • Communications: messages sent to customer support
  • Device data: IP address, browser type, device identifiers
  • Usage data: interactions with our website

2. How We Collect Your Data

We collect data:

  • Directly from you (when you place an order, create an account, or contact us)
  • Automatically (via cookies and tracking technologies)
  • From third-party providers (payment processors, analytics tools, marketing partners)

3. How We Use Your Information

We use your personal information to:

  • Process and fulfil your orders
  • Provide customer support
  • Improve your shopping experience
  • Send order updates and service communications
  • Run marketing and advertising campaigns
  • Prevent fraud and ensure security
  • Comply with legal obligations

4. Sharing Your Information

We may share your data with:

  • Shopify (our e-commerce platform)
  • Payment providers (for secure transactions)
  • Shipping partners (for delivery)
  • Marketing and analytics partners

All partners process your data in accordance with their own privacy policies.

5. Shopify & Third-Party Services

Our store is powered by Shopify. Your data may be processed by Shopify and its partners to improve performance, security, and marketing.

To learn more: https://privacy.shopify.com/en

6. Your Rights

Depending on your location (UK / EU), you may have the right to:

  • Access your personal data
  • Request correction
  • Request deletion
  • Request data portability
  • Object to marketing or data processing

To exercise your rights, contact us at:
contact@lumacosmetics-uk.com

7. Data Retention & Security

We retain your data only as long as necessary for:

  • Providing our services
  • Legal obligations
  • Dispute resolution

While we take appropriate security measures, no system is completely secure.

8. International Transfers

Your data may be transferred outside your country, including to the United States.
We use appropriate safeguards such as Standard Contractual Clauses where required.

9. Marketing Communications

You may opt out of marketing emails at any time by clicking the unsubscribe link.
You may still receive transactional emails related to your orders.

10. Children’s Data

Our Services are not intended for children, and we do not knowingly collect data from minors.

11. Changes to This Policy

We may update this Privacy Policy at any time.
Changes will be posted on this page with an updated date.

12. Contact

For any questions regarding this Privacy Policy, please contact us at:

📧 contact@lumacosmetics-uk.com
🌐 lumacosmetics-uk.com